A considered purchase.
A clear return process.
How to request a return, prepare your product, and understand the inspection and refund process.
The 30-day request period
A qualifying preference-return request must be made within 30 calendar days of confirmed delivery. Contact us before sending the item. This request period does not reduce separate rights for damaged, defective, incorrect, or legally nonconforming goods.
Keep the product in substantially original condition with its supplied parts, manuals, packaging, and accessories where reasonably possible.
Condition and included contents
A preference return should be complete, reasonably clean, and without damage caused by misuse, unauthorized alteration, or avoidable handling beyond what was needed to inspect the product.
Missing accessories, damaged packaging, or product condition can affect whether a preference return qualifies, subject to applicable law.
Starting the request
Contact service@movioralife.com with the order number, item, selected option, reason for return, and relevant photos where appropriate.
Wait for authorization and return instructions. Do not send a parcel to the business address or another location unless the return instructions identify that destination.
Size, fit, appearance, and performance
If the product matches its description but does not suit your space, setup, preferences, or intended use, request a preference return within the stated period.
Differences caused by room lighting, screen display, normal material variation, user setup, or measurements within the stated tolerance do not automatically mean the product is defective.
The authorized return destination
Approved return instructions identify the destination and any reference needed for the parcel. The return location can differ from the company’s business address.
Use those details exactly and ask for clarification before sending anything if the instructions are incomplete or unclear.
Exclusions and restricted returns
Items that cannot safely or lawfully be returned, items materially altered or damaged after delivery, and items that fail the stated preference-return conditions may be excluded to the extent permitted by law.
Nothing in this section removes mandatory rights for goods that are faulty, misdescribed, unsafe, or otherwise protected by applicable consumer law.
Faulty, damaged, or incorrect items
Inspect the delivery promptly and report an issue preferably within 7 calendar days, including the order reference and evidence obtained safely.
For a confirmed issue attributable to us, we will provide an appropriate remedy, which may include replacement, repair where appropriate, refund, or another lawful solution, without additional costs caused by our error.
Postage and other return costs
For preference returns, the customer generally pays return postage, and the original delivery charge is not refundable unless applicable law or the specific policy requires otherwise.
For a confirmed problem attributable to us, contact support before purchasing postage so we can provide or approve the appropriate return method and cost arrangement.
Prepare your product and package
Remove personal items and information, disconnect accessories not included in the return, and include the parts and accessories required by the authorization.
Pack the product securely, protect surfaces and connectors, prevent movement inside the parcel, and follow any special instructions for powered or battery-containing items.
Inspection and refund timing
Once an approved return is received and inspected, we normally initiate the eligible refund within 5–10 business days, subject to any shorter mandatory deadline.
Inspection confirms the returned item, condition, included contents, and the reason for the request. We will contact you if information is needed to complete the review.
Where the refund goes
Eligible refunds are normally issued to the original payment method. If that method cannot receive the refund, we will follow the available lawful process.
After a refund is initiated, your bank or payment provider may need additional processing time before the credit appears.
Exchanges
Where an exchange is available, support will explain the applicable process. Availability depends on stock, product, destination, and the nature of the issue.
If a direct exchange cannot be arranged, an approved return and a new purchase may be the practical alternative.
Canceling an unfulfilled order
Contact support as soon as possible if you want to cancel. We will attempt to stop fulfillment, but cancellation cannot be guaranteed after processing, packing, or dispatch.
A successful cancellation before fulfillment has no cancellation fee. Separate legal cancellation or refund rights continue to apply where required.
Warranties and further review
Any express warranty depends on the product information or warranty documentation supplied for the model. Mandatory warranties and statutory consumer rights continue to apply where required by law.
If you disagree with the assessment of a request, reply with the order number, earlier correspondence, relevant evidence, and the outcome you are seeking so the matter can be reviewed.
Let’s take the next step.
Contact service@movioralife.com or +86 189-2650-5595.
8:00 AM–10:00 PM · Daily. Include your order number when relevant.
Company Details
Your store operator and customer-care contacts.